Frequently Asked Questions
Everything you need to know about our fresh-baked cookies.
How long will my cookies stay fresh?
Our cookies are best enjoyed within 3 to 5 days of arrival. To keep them fresh longer, we recommend storing them in an airtight container or freezing them for up to 3 months.
Do you offer vegan or gluten-free options?
We currently offer a selection of vegan and gluten-friendly cookies. Please note that all our treats are prepared in a facility that handles wheat, nuts, and dairy, so cross-contamination is possible.
What are your shipping rates and delivery times?
We ship nationwide via express couriers to ensure freshness. Shipping costs are calculated at checkout based on your location, and most orders arrive within 1-3 business days after processing.
Can I place a custom order for a special event?
Absolutely! We love being part of your celebrations. For large catering orders, weddings, or corporate gifts, please contact our events team through the 'Custom Orders' page.
What is your return policy for food items?
Due to the perishable nature of our products, we do not accept returns. However, if there is an issue with your order or damage during transit, please contact us within 24 hours of delivery for a resolution.
Do you use preservatives in your baking?
No, we take pride in using high-quality, real ingredients without any added preservatives. That is why they taste just like homemade!