Returns & Exchanges
Due to the perishable nature of our fresh-baked cookies, we are unable to accept physical returns; however, we are committed to ensuring you have a delicious experience. If there is an issue with your order, please contact us within 24 hours of receipt so we can make it right.
Inspect Your Cookies
Upon arrival, please check your order for any damage or discrepancies while the treats are still fresh.
Document the Issue
Take a clear photo of the cookies and the packaging if there are any quality concerns or shipping damages.
Contact Our Team
Email our support team with your order number and photos to initiate a review of your purchase.
Receive a Resolution
Once reviewed, we will provide a solution such as a replacement shipment or a digital gift card for a future craving.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing